Auto Body Repair Guide
Everything you need to know about collision repair, insurance claims, and finding the right auto body shop.
What to Do After an Accident
The moments after a collision are critical. First, ensure everyone is safe and call 911 if there are injuries. Move vehicles out of traffic if possible. Exchange insurance information, licence plate numbers, and contact details with the other driver. Take photos of all damage from multiple angles, plus the overall scene. File a police report for significant damage — many insurers require it. Contact your insurance company promptly, but avoid admitting fault. Finally, get written repair estimates from 2-3 certified auto body shops before authorizing any work.
Choosing the Right Auto Body Shop
Look for shops with I-CAR Gold Class or manufacturer certifications — these indicate ongoing training and proper equipment. Check Google reviews and ask for referrals. A good shop will provide a detailed written estimate, explain the repair process, and offer a warranty on their work (lifetime warranties are common at top shops). Visit the facility: is it clean and organized? Do they use computerized paint matching? Ask about their experience with your vehicle make. Don't automatically choose the cheapest estimate — quality collision repair protects your safety and resale value.
Navigating Insurance Claims
In Canada, you have the legal right to choose any repair shop — you don't have to use your insurer's preferred network. Start by filing your claim promptly and getting a claim number. Your insurer will send an adjuster to assess the damage. If the shop's estimate differs from the adjuster's, the shop can negotiate on your behalf through a supplement process. Preferred shops offer convenience (direct billing, guaranteed repairs), while independent shops may advocate more aggressively for proper repairs. Ask about rental car coverage — most collision policies include it. Keep all receipts and documentation.
Dent Repair Options Explained
Paintless Dent Repair (PDR) is the fastest, most affordable option for dents that haven't cracked the paint — typically $75-$150 per dent. PDR works best on hail damage, door dings, and minor body dents. Traditional dent repair involves filling, sanding, and repainting — necessary when paint is damaged or the dent is too severe for PDR ($300-$800+ per panel). For creased dents or dents near panel edges, conventional repair is usually required. Some shops specialize in PDR while others offer both. Get an in-person assessment — photos often can't capture whether PDR is viable for your specific damage.
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